comune FAQS

Yes, absolutely. Our products are made from high-quality vegan ingredients and never tested on animals.

Yes, our products don't contain Parabens, Sulfates, Hydroquinone, Phthalates and + more.... Learn more About Page.

No, we believe not all natural ingredients are good for your skin and not all synthetic ingredients are bad. Although most of our products are made from high-quality natural ingredients, we focus on the good, whether natural or synthetic, that are effective and safe ingredients for our bodies and planet, without the toxins or questionable ingredients.

Our products have at least a 2-year shelf life if unopened and stored at normal room temperature, during which they will retain their integrity and perform as expected. Once opened, please refer to the POA (period after opening) symbol that identifies the lifetime of the product after its package has been opened for the first time. It depicts an open cosmetic jar with a written number of months.

In addition, an expiration date is indicated on the bottom of each unit box and the product itself on some products.

Yes. Any water-based product like ours is at high risk of growing bacteria, which can be harmful to the skin. The use of the preservatives helps stabilize the products and helps to have longer shelf life. We do stay away from questionable preservatives or that are known to cause harm to our bodies.

Our products work well for all skin types and genders, whether young or mature, oily or dry. We like to focus on creating products that are high-performance and clean skincare to help revitalize, nourish and maintain the look of a healthy skin.

Yes, our products are safe, and we ensure the safety of our products when used as directed by consumers. However, as there could be certain ingredients that physicians may not recommend for use during pregnancy and nursing, we always recommend that you discuss this with your physician and follow their advice.

Since individuals may exhibit a wide range of sensitivities to these proteins, we always recommend that you discuss our product's ingredient with your physician and follow their advice. All the ingredients we use in our product are listed on the package or on our site under the Full Ingredients section.

Yes, our packaging is recyclable. It's our mission to continuously push about sustainability and improvements in all areas of our business.

Yes! We believe that everyone involved in the manufacturing process, from the workers to the environment, should be treated fairly and with respect. That's why we partner with factories that uphold ethical manufacturing practices, such as paying workers a fair wage and providing safe working conditions.

We are very selective with whom we manufacture our products and align with those who shares similar values.

Yes! Domestic shipping is 100% on us for all US orders valued at $50 or more (that’s pre-tax and shipping costs). It’s a flat rate of $8 for orders under $50.

We offer 5-8 days flat shipping rate for $8 and free Domestic Economy Shipping for US Customers with orders valued $50 or more (excluding shipping cost + Tax.)  We also offer 3-4 days flat Standard Shipping rate for $16 and 1-2 days Express Shipping rate for $20.

This excludes international shipping and U.S. territories to American Samoa, Guam, Northern Mariana, U.S. Virgin Islands and Puerto Rico. The shipping cost will be determined by the cost of such destination.

We ship everywhere in the continental U.S. as well as Hawaii, Alaska, Puerto Rico, and other U.S territories.

Orders to Alaska, Hawaii, Puerto Rico and other U.S. territories may take 8+ business days with Economy Shipping. Please select the shipping option that best suits your delivery needs during "Checkout". We do not ship to APO Boxes, PO Boxes, or military addresses.

We do! We now ship to Canada, the UK, Australia, parts of EU, and other designated countries.

We may not offer certain countries at this time.  However, we are working to offer international shipping to certain designated countries in the near future. 

For updates, please subscribe to our newsletter to receive inbox notification about our product launches, special offers and company news.

Orders are typically processed within 1-2 business days (we don't ship on weekends or major holidays). Orders placed by 1 PM PST Monday through Friday will be processed the same or following day. Once the carrier accepts and scans your package, the tracking information sent via email will be updated and give an ETA on when you can expect your package to arrive.

For Economy Ground and Free Shipping option, orders arrive five to eight business days after processing. When you select Standard Shipping option, expect your order to arrive three to four business days after it’s been processed. If you're in a rush, when you select Express Shipping option, expect your order to arrive one to two business days after it’s been processed.

We’ll make sure to send you an email with all the details as soon as your label has been printed.

Yes! You will receive an e-mail notification from us with tracking number and packing slip after your order is processed and shipped.

If at any time within 30 days of receipt you are not happy with the product, we would be more than happy to process a return for you. To receive a full refund to your original form of payment, items must be returned in the same condition that you received it, new and with its original packaging.

To start a return or exchange, you can contact us by e-mail at info@theComune.com or from Contact Us page. Be sure to include your name, address, phone number, order no. or invoice no., and the reason for the return. Further instructions and assistance will be provided once we receive your email request.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Upon receipt of the package, please allow 1 to 2 business days for return processing, and 3 to 5 days business days for the credit to post to your account. The credit will be issued to the original payment method and you will be notified by e-mail.

If you bought COMUNE products from authorized or unauthorized retailers or other unauthorized sources, we regret that we cannot offer you an exchange or refund. Please email the customer service team of the retailer you purchased from.

While we're happy to refund or replace your product, we are unfortunately unable to refund shipping charges.

Please email us at marketing@thecomune.com and let's talk there!

Yes! Please reach out to marketing@thecomune.com and let's talk there!

Follow us on Instagram @comune to stay in the loop with what we are working on and subscribe to our newsletter to receive inbox notifications about our product launches, special offers and company news.

We're always looking for great candidates to help us grow. Look out for posting in our local job search sites and announcements on our social media when the time comes.

Retailers and Distributors, interested in becoming our Authorized Partners to offer Comune products. Please contact us at Sales@ComuneMarket.com or visit our online Wholesale Shop and apply to log in. ComuneMarket.com

COMUNE was formed from the idea that there will always be people out there who not only embrace the rawness and imperfections of everyday life but use it to creatively push the boundaries of what’s possible.

Our goal is to provide products that reflect a lifestyle of carefree idealism and to support the people who choose to live it.

COMUNE Essentials offers clean skincare products derived from nature's most powerful ingredients, such as superfood antioxidant-rich extracts, herbal extracts, and rich botanical oils. 

We create high-performance skincare solutions backed by proven ingredients and the latest science. Our nutrient-rich products are vegan, cruelty-free, and suitable for all skin types and genders.

Transparency and simplicity are at the heart of our values. We are committed to listing every ingredient that goes into our products, empowering our customers with knowledge about what they put on their skin. By doing so, we enable them to make informed decisions about their skincare choices. 

We are sustainably sourced, environmentally responsible, vegan, cruelty-free, and formulated without harsh chemicals or artificial colorants.

Vegan • Cruelty-Free • No Parabens • No Sulfates • No Hydroquinone • No Phthalates • No Triclosan • No Triclocarban • No Formaldehyde • No Phenoxyethanol • No Ethanolamine • No Talc • No Oxybenzone • No Coal Tar • No Mineral Oil • No Methoxyethanol • No Polyacrylamide • No Micro-Beads • No Benzophenones • No Butoxyethanol • No Butylated Hydroxyanisole • No Butylated Hydroxytoluene • and More +•••

+ We meticulously avoid ingredients with uncertain data regarding their impact on our health. Instead, we prioritize formulating with proven ingredients that effectively serve their intended function.

Please, view our About, Contact Us, Refund Policy, Shipping Policy, Privacy Policy and Terms of Service page for additional information.